Privacy + Policies

Registration

We recommend booking early to ensure the availability of a guide. Although we will do our best to accommodate late registrations, please note that Grand Teton, Granite Peak and Gannett Peak are very popular climbs with limited availability, often selling out months in advance. Once we receive your payment you will be confirmed on the class or trip you request on a first-come, first-served basis. Reservations with Jackson Hole Mountain Guides are not transferable to third parties without prior approval by JHMG.

Deposits

For multi-day climbs and peak ascents, we require a deposit of 50% of the total cost with the balance due 30 days prior to the start of your trip. Full payment is required for multi-day climbs and peak ascents booked within 30 days of the trip date, and for all climbing school programs and standard one-day climbs, regardless of when booked.

Payment

We accept Visa, MasterCard, Discover, checks and money orders. A $30 service charge will be applied to all returned checks.

Cancellations

Peak Ascents and Other Multi-Day Trips

All requests for cancellations and date changes must be submitted in writing by mail or email. Once we receive written notice that you are canceling your trip, the following fees apply. If you cancel your reservation more than two months from the start of your trip, we will return your full deposit, less a $50 processing fee. If we receive your cancellation request within 31 to 60 days of your start date, we will retain 50% of your deposit and refund the balance. If you cancel within 30 days of your start date, or fail to appear, you are responsible for and will be charged/billed the full amount of your trip.

Climbing School Programs And One-Day Climbs

All requests for cancellations and date changes must be submitted in writing by mail or email. Once we receive written notice that you are canceling your trip, the following fees apply. If you cancel your reservation more than 30 days from the start of your trip, we will return your full payment, less a $50 processing fee. If you cancel 14 to 30 days before your trip, we will retain 50% of your payment and refund the balance. If you cancel within 14 days of your start date, or fail to appear, you will be charged for the entire amount of your trip.

Avalanche Courses and Backcountry Ski Tours

All requests for cancellations and date changes must be submitted in writing by mail or email. Once we receive written notice that you are canceling your trip, the following fees apply. If you cancel your reservation more than 30 days from the start of your trip, we will return your full payment, less a $50 processing fee. If you cancel 14 to 30 days before your trip, we will retain 50% of your payment and refund the balance. If you cancel within 14 days of your start date, or fail to appear, you will be charged for the entire amount of your trip.

Cancellations by Jackson Hole Mountain Guides

JHMG reserves the right to cancel any program due to inadequate bookings, weather or route conditions, or for any other reason. If JHMG must cancel a trip, a full refund will be given. In such cases, JHMG is not responsible for expenses incurred by the client in connection with the trip such as airfare, car rental, equipment purchases, etc. If we cancel a trip, every effort will be made to reschedule. If we are unable to schedule another date, we will refund your payment. If JHMG elects to run an under-booked, group-rate trip, we reserve the right to modify or shorten the trip if you are the sole participant.

Date changes

Date changes are subject to availability and apply only to the current climbing season. You may request a date change up to 31 days before the start date without additional charge. A $50 per person processing fee will be charged for requests made 30 to 15 days before the start date. Rescheduling requests submitted with 14 or fewer days remaining before the start date are treated as cancellations and are subject to the cancellation policies described above.

Refunds

By its very nature, mountaineering and other backcountry adventures are an uncertain endeavor, and many factors can influence the outcome of a trip. While we understand that reaching the summit or your intended objective is important, and our guides will make every effort to do so safely, we cannot guarantee that you will summit or achieve all the objectives you may have set for yourself. Factors such as weather, route conditions, or your own abilities may create circumstances that make continuing with the climb unsafe or unwise, and you or your party may have to descend before reaching the summit or accomplishing your objectives. Accordingly, once a trip or class begins, we are unable to offer refunds for weather related cancellations, or for trips or classes that end prematurely due to weather, route conditions or circumstances within, or affecting, your group. Further, if you decide for any reason not to begin or continue with your climb, no credits or refunds will be given.

Waiting List

If a class or trip is full when we receive your registration and payment, we will notify you that you have been placed on a waiting list. If you decide to cancel your reservation while still on the wait list, we will refund your payment.

Trip Insurance

Factors such as illness, injuries, family emergencies, business obligations, missed or cancelled flights, lost baggage, etc., may require you to cancel or delay your trip. Unless you are willing to absorb the entire cost of your program in the event of a cancellation, we encourage you to obtain trip insurance to protect your investment. Please visit www.insuremytrip.com to shop for the policy that is right for you.

Privacy

Jackson Hole Mountain Guides is firmly committed to the privacy of our web visitors. We have developed the following policy to disclose the information gathering and dissemination practices for our website.

We collect voluntary information from web visitors for administrative functions. None of the information collected for these functions is provided to any outside party for any reason, within the limits of the law.

Security measures are in place to protect against loss, alteration, or misuse of data collected. Suspected incidents of unauthorized use of a web visitors personal data should be reported immediately for our prompt attention.

This site contains links to resources outside the Jackson Hole Mountain Guides website. We are not responsible for the content of those sites.

Questions regarding the policy outlined in this document should be addressed to info[at]jhmg.com.

 

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